Rujukan Laman

Privacy Policy with clear account control

This Privacy Policy explains what we collect when you open an account, use the lobby, make wallet requests, or contact support.

Account data useCookie choicesWallet record handlingSupport contact path
Explore Lobby Read FAQ
wirabet Privacy Policy with clear account control
CONTACT ROUTES

Reach us about privacy requests

Privacy questions need a clear route, not a long search. Use the contact path inside your account when you can, because it lets us match your request to the right profile without…

Account support Send privacy requests through the logged-in support channel when possible. We can see the account reference, confirm the contact detail, and respond about access, correction, deletion, or data-use questions with fewer repeat checks.
Email contact If you cannot log in, email us from the address linked to your account. Include your username, request type, and a short description, but do not send card numbers, passwords, or wallet security codes.
Verification step Before we act on a privacy request, we confirm that the request comes from you. This protects your account from unwanted changes, especially when payment records, identity checks, or contact details are involved.
DATA PRACTICE

What you control inside privacy

We keep privacy controls practical so you know what happens before you share details. Some data is needed to run your account, such as login records, wallet status, support history, and security…

Data we collect

We collect account details you provide, technical data from your device, wallet transaction references, support messages, and session records. These help us operate your account, protect access, answer questions, and keep accurate service records.

Cookie use

Cookies help keep you signed in, remember basic preferences, detect unusual access, and measure whether pages load correctly. You can manage many cookie choices through your browser, though some are needed for account security.

Payment records

For Touch 'n Go, GrabPay, Boost dan FPX, we store transaction status, time, amount, reference, and account match results. These records help confirm wallet requests and resolve mismatched or delayed payments.

Account security

We use login checks, device signals, session monitoring, and support verification to reduce unauthorised access. If your contact detail changes, we may pause certain privacy actions until your identity is confirmed.

Retention period

We keep data only for operational needs, dispute handling, security checks, and legal duties. When those reasons no longer apply, we remove, anonymise, or separate records so they are not used unnecessarily.

Correction requests

You can ask us to correct account details that are wrong or outdated. We may need proof before changing sensitive data, especially where wallet records, identity details, or access credentials are affected.

Privacy questions before account opening

These answers explain how the policy works in common account situations. They are written for Malaysia account access and focus on what data we collect, why we use it, how long we keep it, and how you can contact us. If your request involves eligibility, access depends on local law and is available where local law permits. For anything sensitive, contact us through your account where possible.

We collect details you provide during account opening, plus login records, device signals, wallet references, game session records, and support messages. We use them to run your account, protect access, process requests, and answer you.

Payment records help us match your wallet request with Touch 'n Go, GrabPay, Boost dan FPX activity. We keep references, status, timing, and account-match details so support can resolve delays or mismatches.

Yes. Contact us from your account or registered email and tell us which detail needs correction. For sensitive changes, we may request proof before updating records connected to identity, wallet activity, or account access.

You can ask for access to personal data linked to your account. We will verify your identity, assess the request, and provide data we can release without exposing security methods or another person’s details.

We keep records for as long as needed to operate your account, handle disputes, protect the service, and meet legal duties. After that, we remove, anonymise, or separate data where the law allows.

Cookies help keep sessions working, remember basic settings, detect unusual access, and check page performance. Some cookies are needed for account security, while other browser-level choices can be managed on your device.

Use logged-in support for the clearest route, or email us from your registered address if you cannot access your account. Include your request type and avoid sending passwords or wallet security codes.

Related Pages

Lucky Neko Hi Lo Live Sherlock FAQ